We find it important that you are satisfied! Do you have a complaint about your order or our service? Feel free to send us an e-mail to hello@wallgroup.com with your order number, name, address and telephone number. Do this no later than 14 days after receiving the wallpaper. We will then look for a suitable solution together. You can of course also...

MuralTex is a premium, seamless wallpaper made from a finely woven polyester cloth in one piece. This material not only offers exceptional strength, but also ensures that your image is displayed in detail. The special coating makes the surface matt, so that it does not shine and the colors stand out beautifully bright. Thanks to our advanced printin...

Don't panic! After ordering, we can manually adjust the image for you, but the old image will remain on the packing slip, invoice or order confirmation. Don’t worry, you can open the box to check if everything is as you want it. If you have any questions, please contact us – we’re happy to help!...

Please contact us as soon as possible at +31 (0) 85 130 82 85. If the printing process hasn’t started yet, we may still be able to cancel or modify your order. If the wallpaper has already been printed, unfortunately, we won’t be able to add extra inches. If that’s the case, we’ll work together to find the best possible solution....

We do not supply glossy wallpaper, all our wallpaper has a matte finish. The great advantage of matte wallpaper is that it does not reflect, so the colors and details of the print always remain clear and clearly visible, regardless of the light. This ensures a beautiful, high-quality look!...

We print almost everything, but there are some exceptions. We do not print images with the following content: Pornography, erotic content, nudity, nakedness, sexual body parts, suggestive poses, fetishes, depicting minors in an inappropriate or sexualized manner, bestiality, unauthorized persons, unwanted sexualization, nudity, discrimination, incit...

On our website you can only upload .jpg files. Do you have a different file format? No problem, you can email it to hello@wallgroup.com, then we will make sure that the image is converted into the right format for photo wallpaper....

For non-woven wallpaper, we can produce almost any size. Keep in mind, though, that for dimensions over 5 meters, the image quality might slightly decrease. Don’t worry—we always check this for you before printing. Got a wide wall? Be sure to check out our panoramic collection! For MuralTex, it works a bit differently. This wallpaper is produced in ...

We print the wallpaper to size for your wall. So you don't have to calculate how many rolls you need. The wallpaper is printed in one piece. To calculate the price of your wallpaper, we automatically calculate, based on the height and width of your wall, how many square meters (m2) are needed. When composing the wallpaper, you fill in the height and...

Primer helps ensure your photo wallpaper adheres securely to the wall. It prevents the wallpaper glue from being immediately absorbed by the wall, which is particularly helpful in new homes where walls often absorb a lot of moisture. Using primer prevents your wallpaper from peeling off prematurely. Apply the primer to the wall and let it sit overni...

The ruler is a handy tool that you can use during the ordering process to measure exactly where furniture, such as a sofa or cupboard, or elements such as a door or window are located on the wall. This way you can immediately see which part of the image may be missing. Do you want to keep a specific part of the image? Then you can consider mirroring...

You should always apply the strips edge-to-edge, not overlapping. Our wallpaper is made to fit seamlessly because we print it as one piece before cutting it into strips. This guarantees a perfect alignment and a flawless result! Make sure not to pull too hard on the wallpaper during installation. This will prevent gaps, as the wallpaper naturally ad...

You can easily find our general terms and conditions via this link: General Terms and Conditions ....

Yes, that is certainly possible. First fill in the dimensions of your wall and then drag the selection box to the part of the photo you want to print. The wallpaper will be printed exactly as you have set it. We always advise to add 10cm to the length and width (margin). Keep this in mind when cropping the image....

Absolutely! The wallpaper is always custom printed to size and, for non-woven wallpaper, cut into strips for easy application. During the ordering process, simply provide the height and width of your wall and move the selection box to the exact part of the image you want printed. This ensures your wallpaper will always fit perfectly!...

It is possible that the file format or file type is not suitable for our website, as you can only upload a JPG/JPEG file. Don't worry! You can email us your photo, then we will check the quality for you. If the photo is suitable, we will explain you step by step how to proceed with the order. WeTransfer If your image is too large, it is best to shar...

Non-woven wallpaper offers a huge number of advantages, both in terms of ease of use and quality, making it the perfect choice for anyone looking for a stylish and practical way to give their interior a fresh look.  Custom made One of the biggest advantages is that our wallpaper is completely custom made. We can print any size, so that the wallpaper...

Yes, that is certainly possible. We recommend that you first lightly sand the surface, remove any grease and apply a primer. Then use a primer and let it dry overnight, so that the wallpaper adheres better. Please note: with thin planks, the glue can cause the material to warp. Important: Wood or MDF may not have a plastic top layer. Wallpaper will ...

Our wallpaper is of high quality and does not shrink, provided it is applied correctly. Below you will find some causes that can cause seams or the wallpaper not to adhere properly. Common causes of seams: Use of unsuitable glue; Presence of Latex wall paint on the wall; Textured paint on the wall; Multiple layers of paint on the wall; Too low or to...

Yes, that is certainly possible! For sloping walls or walls that run to a point, measure the maximum width and height of the wall. We print the wallpaper as a complete rectangle, so that you can easily cut out the exact angle yourself with a cutting ruler and a knife. This ensures that you always have enough wallpaper to cover the wall neatly and ne...

FSC: The FSC certification (Forest Stewardship Council) ensures that our non-woven wallpaper is produced sustainably, using materials from responsibly managed forests. This certification guarantees that environmental, social, and economic sustainability are prioritized throughout the production process. By choosing FSC-certified wallpaper, you are m...

Primer is especially important for: plastered walls walls in new-build homes wooden surfaces plaster walls concrete walls These walls and materials tend to absorb a lot of moisture, which can cause wallpaper adhesive to be absorbed too quickly. Primer ensures better adhesion, keeping your wallpaper securely in place....

On our website we offer two types of glue: MuralFix for non-woven wallpaper MuralFix for MuralTex . Because the weight and thickness of the wallpaper varies, it is important that you choose the right glue. Non-woven wallpaper For photo wallpaper you need wallpaper paste for non-woven wallpaper, which can be recognized by the blue packaging. MuralTex...

Unfortunately, payment in installments is not possible. ...

For both our non-woven wallpaper and MuralTex, you always apply the paste to the wall, not the wallpaper. Ensure the paste is evenly spread across the wall and use adhesive specifically designed for the type of wallpaper you’ve ordered. Make sure the strips of non-woven wallpaper align perfectly to prevent gaps, ensuring a smooth and professional-lo...

Super easy! When ordering, the "Panel Numbering" option (recommended) is already checked. This means we print a small number on the bottom left of each panel, so you know exactly where each one goes. This is especially helpful if you've ordered extra margin, as you can simply trim off the numbers. Going for a precise fit without margins? Then it’s b...

Sure! We will keep your photo and layout for 6 months after the order, so you can be sure that everything is done properly. After that, they will be automatically deleted – safely and neatly arranged!...

Ordering your unique wallpaper is a piece of cake! Follow these steps and create your perfect wall in no time: On the website, select the image you want to have printed as wallpaper. Select the type of wallpaper you want and click on the [Enter your size] button. Enter the dimensions of your wall. We advise to take 10 cm extra in width and height, i...

The price for wallpaper varies depending on the image, material and of course the dimensions of your wall. With our products we show the starting price per square meter (m2). To calculate the price for your wall, simply enter the dimensions of your wall. The system then automatically calculates the number of m2 you need and shows the total price for...

At the moment, we do not ship physical samples to the USA, but we’re happy to provide you with a digital sample instead. Simply send us an email with the dimensions, and we’ll create a tailored digital preview just for you!...

All our wallpapers meet the European B1 standard for fire safety and the latest standards for VOC emissions (substances that evaporate easily). The B1 certification means that the wallpaper is flame-retardant and helps to slow down the spread of fire. This gives you more time to act safely in the event of a fire. In addition, our wallpapers have a s...

Non-woven wallpaper Although non-woven wallpaper looks beautiful, it is unfortunately less suitable for wet cleaning. This is because we use water-based ink. If you wet the wallpaper or wipe it with a damp cloth, the ink can fade and that would of course be a shame for your beautiful wall. That is why we recommend wiping non-woven wallpaper dry. A s...

Don't worry, you don't have to specify anything special during the ordering process. When entering the dimensions of the wallpaper, enter the maximum height and maximum width. Unfortunately, we cannot cut windows or doors from the wallpaper. Once you are ready to apply the wallpaper, you can easily cut it away around the door or window with a sharp ...

Orders can be easily cancelled online within 60 minutes after placing them. This can be done via the personal page that is created after your order. So make sure you check the order carefully within this time. Is your order already on its way or have you already received it? You still have 14 days to cancel the order. Please note: wallpaper with you...

When you enter the dimensions of your wall on the website, a frame will appear that shows the part of the image that will be printed. You can move this frame to select the desired part of the photo. Anything outside the frame will not be printed. You can also use the zoom function below the image to use a specific part of the photo. Please note: It ...

Yes, you can, as long as the door doesn’t have a plastic coating! Want the wallpaper custom-sized to fit your door? We can print and cut the photo wallpaper to the exact millimeter, giving you a perfect fit! Keep in mind: If you order exact dimensions, we’ll print a code at the bottom of the wallpaper by default. If you don’t want this code, make su...

Our non-woven wallpaper and Muraltex do not stick well to glass because the surface is too smooth. If you attempt to apply wallpaper to glass, it will simply slide off.   However, our Peel & Stick wallpaper can be applied to glass, as it has an adhesive backing that ensures a secure hold....

No, our wallpaper is not supplied with glue as standard. But don't worry! You can easily order the right wallpaper glue via our website at the wallpaper accessories . That way you have everything you need to get started right away!...

We don’t recommend this for the best results! Old wallpaper might peel off due to the new adhesive, which could prevent the new wallpaper from sticking properly. Bubbles can also form, making it harder to achieve a smooth finish. For a beautiful end result, we recommend removing the old wallpaper first and applying the new wallpaper on a flat, smoot...

Wallpapering the stairwell can be a challenge! Measure the height at the point of maximum height and the width at the point of maximum width. The measuring method is the same as for straight walls. Check in several places to be sure of the correct dimensions. You will receive the wallpaper as a rectangle and you can easily cut off the slanted side y...

Do you want your image in black and white? No problem! We can convert any image to grayscale. You can easily check this option when composing your wallpaper. You will immediately see an example of how your image will look in grayscale in the preview on our website. Convert image to sepia If you prefer sepia, that is also possible. Our design team wi...

Yes, no problem! You can easily fold the wallpaper around a corner. Our wallpaper is super strong, so the print stays intact and won’t get damaged. It’s perfect for a clean and polished finish! However, make sure a new strip doesn’t end exactly in the corner, as this can make alignment more challenging. Measure beforehand to determine where the stri...

Non-woven wallpaper: Our non-woven wallpaper combines strength with ease of use. With a weight of 180 g/m², it is not only durable, but also super easy to apply. No fuss, just a smooth result on your wall. Perfect for any room! Perhaps a weight of 180 g/m2 doesn't mean much. For comparison: the wallpaper in most DIY stores varies from 120 - 150 gr/m...

It is possible to first receive an invoice in the form of a pro-forma invoice. When checking out, you can choose Bank transfer (prepayment) as the payment methods. Please note that we will start production as soon as we receive your payment. As soon as we receive your payment, we will start working for you right away! Processing a manual transfer ca...

Unfortunately, our photo wallpaper is not suitable for outdoor use. It is not resistant to rain or other weather conditions, which would quickly damage or discolour it outdoors. For a perfect result, we recommend using the wallpaper indoors only, where it will remain beautiful for years....

Faster drying? Actually, it is better to take it easy. Place the wallpaper in the room where you are going to hang it 24 hours in advance so that it can acclimatize. This helps to minimize the chance of seams due to shrinkage. Make sure that the room temperature remains between 18 and 25 Celsius degrees and keep windows and doors closed during wallp...

Remove excess glue? You can easily do this by carefully wiping it away with a dry cloth, such as an old tea towel. This way your wallpaper stays neat and stain-free! Please note : With non-woven wallpaper, you must ensure that the wallpaper does not get wet, because the ink is water-based. If the wallpaper gets too wet, the ink can fade. You don't w...

To remove an air bubble, gently pierce it with a needle or the tip of a box cutter. Press the air out carefully to flatten the wallpaper. For the best results, you can also use a glue gun to inject a small amount of glue into the bubble before pressing it down. Important Note: On wallpapers with solid color areas, the hole may be slightly more notic...

We recommend that you only wallpaper on flat, smooth surfaces. On rough walls, unevenness can become visible through the wallpaper and the glue may not adhere as well. This increases the chance of air bubbles and visible seams, or even the wallpaper coming loose. For the best result, a smooth wall is essential....

Non-woven wallpaper For our non-woven photo wallpaper we use environmentally friendly, water-based inks that are printed with HP Latex printers. These inks do not emit any harmful fumes and even have a UL ECOLOGO® certification . This means that they meet strict requirements for both the environment and health, which is a responsible choice for any ...

Unfortunately, we do not offer a service where someone comes to you to install the wallpaper. Don't worry though! Our wallpaper is easy to install and we are happy to give you tips and advice so that you can do it yourself....

Yes! As soon as you place your order and choose Klarna as your payment method, we get started. You’ll receive an invoice with a payment link from Klarna once your order is processed. Your payment term begins when Klarna sends you the payment request email....

Yes, definitely! If the quality of your own photo isn’t sufficient, we’ll reach out to you via email. You can let us know if you’d prefer to use an image from our website instead of your own photo, and we’ll gladly make the adjustment for you. If you can’t find a suitable image, we’d be happy to provide personalized advice to help you choose the per...

Absolutely! Our wallpapers are perfectly suited for schools and healthcare facilities. Thanks to the GREENGUARD certification, our inks meet strict standards for low emissions, making them particularly safe for spaces where people stay for long periods of time. This is especially important in environments such as schools, childcare centres and healt...

To apply your wallpaper perfectly, you'll need a few handy tools. Wallpaper paste. Brush or roller. Wallpaper spatula (to smooth out the wallpaper). Pressure roller (to roll it properly, especially at the seams). Stanley knife (sharp!). To cut away the excess wallpaper you will need a sharp (!!!) Stanley knife. Are you having problems with air bubbl...

We offer different packages of wallpaper paste on our website, suitable for each type of wallpaper that we supply. Each package clearly states for how many square meters the paste is suitable, so that you know exactly how much you need. We offer paste in 2 variants: powder paste and ready-to-use paste.   What types of glue do you have? Powder Glue P...

In some areas of the bathroom, MuralTex can be used, provided it’s not in places that get constantly wet, like the shower stall. MuralTex can handle occasional splashes but is not meant to withstand being soaked. Non-woven wallpaper, on the other hand, is not suitable for use in humid spaces. If it gets wet, the ink may fade. However, you can apply ...

Yes, you can! In the second step of the ordering process, you can simply check the 'Mirror' option under 'Edit your image'. You will immediately see a preview of the mirrored image, so you know exactly what it will look like....

We recommend that you first allow the wallpaper to acclimatise for 24 hours in the room where it will be applied. This will help to minimise the chance of seams due to shrinkage. Make sure that the room temperature remains between 18 and 25 degrees and keep windows and doors closed during wallpapering to prevent temperature fluctuations. During thes...

MuralTex offers numerous advantages that make it ideal for seamless and durable photo wallpaper: Seamless Because MuralTex is printed in one piece, there are no visible seams. You do not receive strips, but a complete print that you apply to the wall in one go. Do not cut the wallpaper into strips yourself!  Warm, intense colours Thanks to the speci...

You can easily find our Privacy Policy via this link: Privacy Policy ....

The colors on your screen may vary slightly from the actual wallpaper colors. This happens because your computer, tablet, or phone displays colors in RGB (Red, Green, Blue), while our printers use CMYK (Cyan, Magenta, Yellow, Key color). RGB is used for digital screens and creates bright colors through light. CMYK, however, uses ink, which can cause...

First, make sure to turn off the power to the outlet. Next, remove the outlet cover. Apply the wallpaper directly over the outlet. Then, use a sharp utility knife to carefully cut or trim the wallpaper around the outlet. Once you’ve finished wallpapering the entire wall, reattach the outlet cover....